Privacy Policy

Last updated: March 2026

Introduction

Cool Earth Aircon ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Information You Provide

When you contact us via WhatsApp, phone, or email, we may collect:

  • Your name and contact details (phone number, email address)
  • Your address or location for service delivery
  • Details about your aircon system and service requirements
  • Payment information for completed services

Information Collected Automatically

When you visit our website, we may automatically collect:

  • Browser type and version
  • Operating system
  • Pages visited and time spent
  • Referring website
  • IP address (anonymised)

How We Use Your Information

We use your information to:

  • Provide and schedule aircon servicing
  • Communicate about your service appointments
  • Send service reminders and follow-ups
  • Improve our website and services
  • Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information. We may share your information with:

  • Our service technicians (for service delivery)
  • Payment processors (for billing)
  • Legal authorities (when required by law)

Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience and analyse website usage. You can control cookies through your browser settings.

Your Rights

Under Singapore's Personal Data Protection Act (PDPA), you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Withdraw consent for data use
  • Request deletion of your data

Contact Us

For privacy-related enquiries, contact us at:

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.